Winter Conference
NOTICE: The Chef of the Carolinas event and the Monday education are FULL.
If you have not made reservations and would like to be added to a waitlist, please email Cathy Miller: [email protected].
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The Carolinas Chapter's
2020 WINTER CONFERENCE -
A Very Special Opportunity
Envision:
A conference that combines the opportunity to interact personally with the best club service and product providers AND the opportunity to sample the best cuisine from the best Carolinas club chefs AND the opportunity to obtain the best F&B education!
Sunday, January 12 at Myers Park Country Club / Charlotte
2:00 - 5:00 pm First Annual Vendor Show
5:00 - 8:00 pm Chef of the Carolinas
Monday, January 13 at Quail Hollow Club / Charlotte
8:00 - 9:00 am Registration and Breakfast
9:00 - 10:30 am Stan Phelps - "Purple and Gray Goldfish" (1.5 credits)
10:30 - 10:15 am Break
10:45 - 12:15 pm Chef Panel (1.5 credits)
12:15 - 1:00 pm Lunch
1:00 - 2:00 pm Charlie Moore - Food Trends (1.0 credit)
2:00 - 3:00 pm Prof. Catherine Rabb - Beverage & Cocktail Trends (1.0 credit)
Vendor Show:
At least 30 of our Carolinas Chapter Sponsors and other interested Vendors will be on hand to discuss their products and services with you. And several of them are donating wonderful items for door prizes! PLEASE COME to support the companies and organizations that support us and our education.
Note: No advance registration is required to attend the Vendor Show. There is no fee to attend.
Chef of the Carolinas:
This is one of the most popular, most delicious, most philanthropic events on our calendar every year. Twelve of the best club chefs in the Carolinas will be on site preparing their best culinary treats for you to sample and for official ACF chefs to judge. We will be awarding our Chef of the Carolinas and our People's Choice trophies.
A special part of this event is our student involvement. Students from our six Student Chapters will serve as volunteers during the competition, and those Student Chapters involved will be the beneficiaries of grants from the Carolinas Club Foundation. These grants are based on the income from attendee fees and raffle ticket sales.
Registration IS REQUIRED for the Chef of the Carolinas event. (See link below.) Raffle tickets may be purchased during registration OR at the event.
Education:
Monday education will include a Chef Panel and the following speakers:
STAN PHELPS
Stan Phelps is the Founder of PurpleGoldfish.com. He is a TEDx Speaker, Forbes Contributor, IBM Futurist and Certified Speaking Professional that focuses on customer experience and employee engagement. Throughout his career Stan held many marketing leadership roles with adidas, International Management Group, PGA of America, and Synergy.
He's the author of 10 books: Purple Goldfish, Green Goldfish, Golden Goldfish, Blue Goldfish, Purple Goldfish-Service Edition, Red Goldfish, Pink Goldfish, Purple Goldfish-Franchise Edition, Yellow Goldfish, and Gray Goldfish. They all focus on the little ways to drive differentiation, increase loyalty, and promote positive word of mouth. He has spoken at over 400 events in 16 countries.
Keynote Overview:
Purple Goldfish 2.0 – 10 Ways to Attract Raving Customers
Customer experience today is largely about the little moments. This program covers the 10 different types of Purple Goldfish that you can use to add value or reduce friction for your customers.
Objectives: Participants will gain:
o Tools: Get equipped with the I.D.E.A. process for designing customer experience.
o Skills: Understand how to do the little things to drive value or reduce customer effort.
o Empathy: Gain a deeper appreciation for the need to exceed customer expectations.
Gray Goldfish – Navigating the Gray Areas to Successfully Lead Every Generation
How do you successfully lead the five generations in today's workforce? This program provides a map for leaders to follow as they recruit, train, manage, and inspire across the generations.
Objectives: Participants will gain:
o An understanding of the importance of using different styles to lead each generation
o An appreciation of how employees from different generations approach work, projects, and relationships
o Strategies for leading the three older generations (Matures, Baby Boomers, and Gen X)
o Specific techniques for how to recruit, manage, build relationships, and retain Millennials and Generation Z
CHARLIE MOORE
Charlie Moore is a Restaurant Operations Consultant and Sales Associate for US Foods. Previously, he served as an Executive Chef for Table 301 and Director of Food & Beverage for The Peace Center in Greenville, SC.
Charlie will be discussing current, cutting-edge trends in the food industry.
PROFESSOR CATHERINE RABB
Professor Rabb is a faculty member at Johnson & Wales University – Charlotte and a graduate of the University of South Carolina. She opened her own restaurant shortly after graduating and spent 20 years in the restaurant business as chef and owner of three restaurants and a large catering operation. She still owns and operates a restaurant today. In 2005 she joined the faculty of JWU and had the pleasure of teaching the first classes offered on the new campus. Currently, her teaching focus is about beverages, particularly wine and spirits.
Prof. Rabb will be discussing current trends in the alcoholic beverage and cocktail industry.
ACCOMMODATIONS:
We have a room block at the Hampton Inn & Suites Charlotte - SouthPark at Phillips Place. Rooms are $120 (+taxes/fees). The room block expires on December 30.
Call the hotel directly or 1-800-HILTONS and ask for a room under the group name: Club Management Association
LOCATIONS:
Hampton Inn & Suites
6700 Phillips Place Court
Charlotte, NC 28210
704-319-5700
Myers Park Country Club
2415 Roswell Avenue
Charlotte, NC 28209
704-376-0741
Quail Hollow Club
3700 Gleneagles Road
Charlotte, NC 28210
704-552-1800
VENDOR SHOW AND CHEF OF THE CAROLINAS
sponsored by
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