Fall Education Program

Fall Education Program
Monday, November 16, 2015
Forest Lake Country Club
Columbia, SC

"Planning for a Better You and a Better Club"

Program Agenda

Registration Information
Registration closed on Friday, November 6.  Please contact Kelly Dixon at [email protected], if you are interested in attending.
Sunday's Club Management Panel and Student Networking Event - $0
Sunday's Chapter Networking Event - $25
Monday's Education Program - $40 Chapter Members, $20 Student Members, $90 Non-Members

Accommodation Information
The Hilton Columbia Center will serve as the Chapter’s host hotel for the program. The hotel is located at 924 Senate Street, Columbia, SC 29201.

The Chapter had a room block set up at a rate of $127/night plus taxes that was released on Friday, October 23 To see about additional availability, please call 803-744-7800 and ask about the “Carolinas Chapter CMAA” group rate.

Location Information
Sunday's Club Management Panel and Student Networking Event
University of South Carolina
Swearingen Engineering Building, Amoco Hall
301 South Main Street
Columbia, SC 29208

Sunday's Chapter Networking Happy Hour
The Palmetto Club
1231 Sumter Street
Columbia, SC 29201
803-771-8767 

Monday's Education Program
Forest Lake Club
340 Country Club Drive
Columbia, SC 29206
803-787-2177

Attire Information
Sunday
Club Management Panel and Student Networking Event (Country Club Casual)

Chapter Networking Happy Hour (Smart casual attire, not athletic wear, sport shoes, tattered jeans, etc. Coat preferred, collared shirt, no tie necessary for men.  Ladies should dress accordingly) 

Monday
Chapter Education Program (Country Club Casual)

Education Information
"How Can I Be a Better Me?" with Ed Gideon
How can I better lead my staff? How can I get more/better opportunities for my future? What direct results could this have on and effect membership growth and retention? There are key words and areas of importance that shape the two hours of this session: leadership, coaching and mentoring staff, communication, being a better listener, anticipating change, being an astute questioner, blending a story with your message to find the emotion of your audience that propels them to act.

First, in this session, you will learn and have fun; we will interact, but with a purpose. Second, there are no silver bullets; there are some changes that will be required, or resurrection of some great practices that have been forgotten/abandoned. Next, we will tie together all topics to answer the questions above and any others you may develop throughout the session. And, finally, bring yourself and three of your CMAA friends so we have 100 or more in attendance; they will want in on this learning environment!
(CMAA Competencies: Leadership and Interpersonal Skills; Credits: 2 Chapter Education)

"CMAA University and Club Resource Center" with Sarah Bal and Katie Sterling

 Please join Sarah Bal and Katie Sterling from CMAA for a short presentation detailing how to get the most out of the Club Resource Center (CRC) – whether as a CMAA member or as a club subscriber. Sarah will discuss how to access the many valuable resources available to members in the CMAA University area of the CRC – including CMI credits, certificates, archived webinars and more. 

Katie will then demonstrate the added benefits that a club subscription to the CRC can offer to your staff and board – including more than 200 training courses, industry surveys and reports, job descriptions and reporting tools. Attendees will leave the session with a better understanding of the Club Resource Center and how they and their club can benefit from this impressive system.
(CMAA Competencies: All; Credits: 1 Chapter Education)

"The Executive Dashboard: Key Performance Indicators" with Russ Conde, COO & Co-Founder, Club Benchmarking
The Executive Dashboard of Key Performance Indicators (KPIs) makes it possible to assess, manage and predict performance using a common set of key measures that correlate directly to long-term financial and operational health. These are the key measures that every manager and board should know and understand. Committed stewardship of the Executive Dashboard KPIs bridges the gaps and inconsistencies created by leadership transitions so common in the club industry.
(CMAA Competency: Accounting & Financial Management; Credits: 2 Chapter Education)

"Planned Maintenance, Why and How?" with Luke Anderson, Application Specialist, FacilityDude
Why is planned/preventative maintenance important?
• Justify 500% ROI on a PM program

What does a good PM program achieve?
• Risk mitigation
• Extending useful life

What does a solid PM program look like?
• Required features
• Sample system
(CMAA Competency: Facilities Management; Credit: 1 Chapter Education)

Optional Event Information
Club Management Panel and Student Networking Event
Join the University of South Carolina CMAA Student Chapter on Sunday afternoon as they host a panel of young professional club managers who will tell the “real story” about club management life after graduation. All managers are invited to sit among the students during the panel (4:00-5:00 p.m.) and engage in a networking hour once the panel is concluded. Manager attendance is very much appreciated as this type of interaction with club professionals is incredibly important to the students’ development. (CMAA Competency: N/A; Credit: 1 Chapter Education)(Attire: Country Club Casual)

Chapter Networking Happy Hour
On Sunday evening, make plans to join Chapter members and friends at The Palmetto Club for a happy hour networking reception before a free evening to explore the best dining that Columbia has to offer. The Palmetto Club is a short .5 miles from the Hilton, with the heart of downtown Columbia right in between, making for a plethora of dining options.