Fall Education Program

Monday, November 14, 2016 - Fall Education Program
The Dunes Golf & Beach Club
Myrtle Beach, SC

Sunday, November 13  
Golf available at The Dunes Golf & Beach Club: Bring your Golf Course Superintendent!
Contact: Nicole Guy, Clubhouse Manager
Phone: 843-449-5236 ext. 6833
E-mail: [email protected]

Monday, November 14 
8:30 am – 9:00 am               Registration and Continental Breakfast at The Dunes Golf & Beach Club                              

9:00 am – 9:45 am               Education I:  Doug Stewart: "Mentorship and Mentorship with a Generational Twist"  (3 Credits; Competency: Leadership)
9:45 am – 10:00 am             Break

10:00 am – 10:45 am           Education I: Doug Stewart (continued)

10:45 am - 11:00 am            Break         

11:00 am – 12:15 pm           Education I: Doug Stewart (continued)

12:15 pm – 1:00 pm             Lunch

1:00 pm – 3:00 pm               Education II: Kevin Thompson: "Your Talents and Strengths"  (3 Credits; Competency: Interpersonal Skills and Communication)
3:00 pm – 3:15 pm               Break
3:15 pm – 4:15 pm               Education II: Kevin Thompson (continued)

4:15 pm                                  Program Wrap-up

Registration Information
Registration price includes Education, Continental Breakfast, Breaks and Lunch. 
Registration closes on Wednesday, November 9.
Pricing: Chapter Members $40 / Student Members $20 / Non-Members $75

Accommodation Information
The Myrtle Beach Marriott Resort & Spa at Grande Dunes will serve as the Chapter’s host hotel for the program.  The hotel is located at 8400 Costa Verde Drive, Myrtle Beach, SC 29572.

The Chapter has a room block set up at a rate of $129 per night plus taxes. 

Reservations for this group are  to be made by using the Reservation link below or calling 1-800-228-9290 and ask for the “Carolinas Chapter CMAA” group rate.  The reservations should be booked no later than October 31, 2016.  The resort fee has been discounted to $5.00 for Conference attendees. All reservations need to be cancelled 7 days prior to arrival to avoid being charged 1 night room and tax.

Carolinas Chapter Room Block - Reservation Link

Location Information
The Dunes Golf & Beach Club 
9000 North Ocean Boulevard
Myrtle Beach, SC 29572 
Telephone:  843-449-5236.

Attire Information
Country Club Casual attire is appropriate.

Education / Speaker Information

DOUG STEWART                         

About Doug Stewart

For most of my life, I was a victim of my own thinking. Being diagnosed with multiple learning disabilities as a child, I thought I had a good excuse. I was told I wasn't stupid, I just didn't learn like the other kids.

As a result, I put 100% of my focus on basketball. I had a great high school career but struggled in college due to, well, excuses. That all changed when I crossed paths with Sarah (my academic advisor) who disrupted my pattern and caused me to take a deeper look at myself and what I was capable of. That semester, I went from a 1.4 to a 3.4 and never looked back.

I have dedicated my life to giving others the same gift Sarah gave me.

In 2014, My wife and I founded Kendall Douglas LLC. Our company gives us the ability to Speak, Coach and train people to realize their best self.

In 2015, I became a certified Dale Carnegie instructor and facilitate the Skills for Success course in the Raleigh/Durham market. Dale Carnegie Training has been instrumental in my personal development and it is an honor to watch people's life change as they interact with the course.

Topic:

Doug will be leading a conversation about Mentorship and how each of us can be great Mentors to those who work around us.   The Carolinas Chapter CMAA has adopted a Mission of Mentorship for the coming year, and this session will help all of us to learn how to best complete this Mission.  Doug will also talk about generational issues involved and how "Cuspers" can be the best intermediaries between generations. You will find this to be a dynamic, interactive event!

KEVIN THOMPSON                                                                  

About Kevin Thompson:

Kevin Thompson, CEO and owner of Inspired Communications LLC, is a Customer Service, Six Sigma Process Improvement Expert and Business Strategist. He leverages more than 25 years of experience in customer service, leadership and process improvement management, inspiring staff and leaders to optimal performance. Acknowledged for transforming a unionized staff of 50 with mediocre customer service skills to be the leading department for customer service in the organization, Kevin has demonstrated expertise that he wants to share with your organization.

A multi-award winning professional speaker Kevin has been honored by Toastmasters International (a communications and leadership club) as a distinguished communicator and leader. A district speech contest winner for two consecutive years in a pool of more than 5,000 people in New York and New Jersey, Kevin graduated from Rutgers University with a Masters in Public Administration, a Six Sigma Black Belt in process improvement, a member of the National Honor Society for Public Affairs & Administration, and an undergraduate degree from Tufts University. Kevin has the knowledge skills tools and expertise to help transform your organization to the highest level of customer service excellence.

Topic:  "Your Talents and Strengths"

When your staff members are working utilizing their talents and strengths they are more productive, engaged, enjoy their jobs and willing to help others. We all have these talents and strengths and this training is designed to help identify the TOP 5 talents/strengths of the staff members of your organization.  Participants receive an assessment to help identify their top 5 talents/strengths and a book to use as a reference to enhance and reinforce their learning after the training.  In addition, each staff member will receive a 30 day action plan customized to meet their individual needs. 

And this is special!  The first 20 Carolinas Chapter CMAA Members who register and attend will receive a copy of Kevin's book!

  Does your organization have good Customer Service?

Most organizations believe they do but in reality their customer service is transactional at best. The desire for your organization to be recognized as a market leader, stand out from the crowd and beat the competition can be achieved by implementing the CEO Process. Kevin combines the concepts of organizational leadership and service culture change in a framework where everyone develops unforgettable experiences for your customers. The combination of these concepts is revealed in his book’s title, “Everyone Is A CEO”, where CEO stands for Customer Experience Originator.